Refund policy

Health and safety - returns

Because of the intimate nature of the products we sell, we cannot accept change-of-mind returns or exchanges on opened, used or unsealed items. Please choose carefully before opening your product.

If a product appears faulty when it arrives, contact us within 5 days of delivery and we will explain the faulty product return process.

Rechargeable products are covered by at least a one-year manufacturer's warranty, and some brands offer longer warranty coverage. If a product is confirmed faulty under warranty, we will arrange the appropriate replacement, repair or remedy.

Any return instructions must be followed before sending an item back. Items sent back without approval may not be accepted.