Terms of Service

Last updated: 11 November 2026

1. About these terms

These terms apply when you use naughtybutnice.au or place an order through our website. The website is operated by Linbec Pty Ltd, trading as Naughty But Nice (“we”, “us” or “our”). Please read these terms together with our Shipping Policy, Returns & Product Support policy, Warranty & Consumer Rights information and Privacy Policy. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.

2. Adults only and responsible use

Our website and products are intended for people aged 18 years or over. By placing an order, you confirm that you are at least 18 and legally able to enter into the transaction. You must not use our website for unlawful activity, fraud, harassment, unauthorised access or conduct that interferes with its operation.

3. Product information and safe use

We aim to provide accurate product descriptions, images, prices and availability. Colours and appearance may vary with your screen. We will work with you to resolve material inaccuracies in accordance with your consumer rights. Follow the instructions, safety warnings and compatibility advice supplied with your product. Our website content is general information, not individual medical advice. Stop using a product if it causes pain, irritation or appears unsafe, and seek appropriate professional advice where needed. Our Product Care Guide provides general care information and does not replace the manufacturer's instructions.

4. Prices, payment and promotions

The currency and total price payable are shown at checkout. Australian prices include GST where applicable. Delivery charges and any available discounts are shown before you submit your order. Payment must be authorised through an available payment method. Third-party payment services may have their own terms. Discount codes, gift cards and promotions are subject to the conditions disclosed with the offer. We will not add undisclosed charges or change the agreed price of an accepted order without your agreement.

5. Orders and availability

Please check your items, delivery address, contact information and selected delivery or collection option before submitting an order. An automated order confirmation acknowledges receipt of your order; acceptance occurs when we confirm dispatch or that your order is ready for collection. If an item is unavailable, a material listing error affects your order, payment cannot be authorised, or we reasonably suspect fraud or unlawful activity, we will contact you where practicable to explain the issue. Where an order cannot be fulfilled, we will refund any amount paid for the unfulfilled items and applicable delivery charges. We will not substitute a different product or require an additional payment without your agreement. This process does not limit rights arising from an accepted order or under applicable law.

6. Delivery and Click & Collect

Available delivery methods, charges and eligibility are shown at checkout. See our Shipping Policy for delivery and collection details. Local delivery depends on your address, store stock, trading hours and service availability. Delivery estimates are not guarantees unless expressly stated, but any remedies available under applicable law remain unaffected. We will assist with lost, delayed, damaged or incorrectly delivered orders; a carrier's delivery scan does not automatically remove your rights. Contact us promptly if you notice incorrect order details or need to change or cancel an order. We will assist where fulfilment has not progressed too far; this does not affect your statutory rights.

7. Returns, faults and warranties

Our Returns & Product Support policy explains change-of-mind eligibility and how to obtain help for faulty, damaged or incorrect goods. Hygiene restrictions on change-of-mind returns do not prevent a valid consumer-guarantee claim. All rechargeable products purchased from Naughty But Nice have a minimum one-year warranty from purchase against defects in materials and workmanship under normal use. Any longer applicable manufacturer warranty remains available. These warranties are additional to Australian Consumer Law rights, which may continue beyond a warranty period. See Warranty & Consumer Rights for full warranty terms and the claim process.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Accounts and privacy

Provide accurate information and keep account access details secure. Tell us if you believe your account has been accessed without permission. We handle personal information as described in our Privacy Policy. Promotional marketing is subject to applicable consent requirements and your choices; accepting these terms is not blanket consent to marketing.

9. Website content and third-party services

Our branding, website text, images and other content belong to us or their respective rights holders. You may use the website for personal shopping and information, but must not reproduce or commercially exploit protected content without permission or another lawful basis. Third-party links and services may have their own terms. Their inclusion does not remove any responsibility we have under applicable law.

10. Consumer rights and liability

We do not promise uninterrupted or error-free website access. We will take reasonable steps to address website problems brought to our attention. These terms do not waive our responsibility for loss caused by our breach of contract, negligence or other conduct where we are legally responsible. Your rights and our liability are determined by applicable law, including non-excludable consumer guarantees. No blanket exclusion of refunds, warranties or reasonably foreseeable loss applies under these terms.

11. Changes and applicable law

We may update these terms for future website use and orders. Changes will be published here with an updated date and will not retrospectively change an existing order without your agreement. These terms are governed by the laws of Queensland, Australia, subject to any mandatory protections applicable to you. Nothing requires you to give up a right to bring a claim in another court or tribunal where the law allows it.

12. Questions or complaints

For order support, questions or complaints, email hello@naughtybutnice.au, call (07) 3890 0662, or write to Linbec Pty Ltd / Naughty But Nice, Shop 19, 1177 Wynnum Road, Cannon Hill QLD 4170, Australia. Please include your order number where relevant, a brief explanation and the outcome you seek. We will work with you to resolve the issue. You may also seek assistance from the relevant consumer-protection agency or tribunal.