Warranty & Consumer Rights

Minimum one-year warranty on rechargeable products

This warranty is provided by Naughty But Nice. Contact us at Unit 19/1177 Wynnum Road, Cannon Hill QLD 4170, Australia; phone (07) 3890 0662; email hello@naughtybutnice.au.

All rechargeable products purchased from Naughty But Nice come with a minimum one-year warranty from the date of purchase against defects in materials and workmanship under normal use. Any longer applicable manufacturer warranty remains available.

How to make a claim

Contact us with your order number or other proof of purchase, product name and a description of the fault. We may reasonably assess the product and the circumstances to establish the problem and appropriate remedy. Please contact us before posting so we can confirm a return address or store option and safe handling instructions. Do not post leaking batteries or damaged lithium batteries. Contacting us first is not a condition that removes your statutory rights.

What happens after assessment

For a confirmed defect covered by this warranty, we will arrange a no-cost repair or replacement within a reasonable time, subject to any different remedy you are entitled to under Australian Consumer Law. We aim to supply the same product for a replacement; any alternative product requires your agreement. Your statutory rights, including your choice of remedy where the law provides one, take priority over this warranty's repair or replacement process.

Postage & claim expenses

For a safe, easily posted item, you may initially pay return postage. If we confirm a defect covered by this warranty or a problem covered by the consumer guarantees, we will reimburse reasonable return postage or transport costs you have paid and cover delivery of any replacement. Keep your receipts and send them to hello@naughtybutnice.au with your claim or order reference. Please contact us first about an appropriate return method. Where the law requires us to arrange collection, we will do so.

Manufacturer warranties

Some products include an additional manufacturer warranty. Coverage, duration and any registration requirements depend on the product and brand; check the information supplied with your item. These warranties are additional to, and do not replace or limit, your Australian Consumer Law rights. You can still contact us about a consumer-guarantee claim even if a manufacturer warranty has expired or you did not register it.

Your Australian Consumer Law rights

This warranty is additional to your rights and remedies under Australian Consumer Law. Those rights may continue beyond one year or any manufacturer's warranty period and also apply to sale items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this document excludes or restricts your statutory rights or remedies.

For our returns process, see Returns & Product Support.